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FAQ
Quick answers about buying numbers, receiving codes, refunds, and how long activations stay open.
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You can top up your balance using cryptocurrency or Visa cards. Additionally, you can install our app from the App Store or Google Play and purchase coin packages directly within the app. Once topped up, select the service and country you want, then purchase virtual numbers with your coins.
What happens if I don't receive Code?
If you don’t receive a code on your number, there could be multiple reasons, such as network issues or the sending service’s delay. In this case, you can cancel the activation and retry with a new number; the funds will be automatically refunded to your balance. Using a VPN or proxy from the country of the number might help improve delivery success.
How long are the numbers available for me?
When you purchase a number, it is available for one-time use, and you own it for 15 minutes. During this period, enter the number into the desired service. HidSim will monitor for the incoming code and display it in the activations tab inside our app. Once the code is received, the number is no longer active.
Why was my number blocked by a service?
Your number may be blocked due to usage patterns, IP address issues, or being flagged as robotic. To avoid this, use a realistic name and profile picture, engage in genuine conversations, avoid acquiring numbers too quickly, and consider using a VPN that matches the service’s country.
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