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You can top up your balance using cryptocurrency or Visa cards. Additionally, you can install our app from the App Store or Google Play and purchase coin packages directly within the app. Once topped up, select the service and country you want, then purchase virtual numbers with your coins.

If you don’t receive a code on your number, there could be multiple reasons, such as network issues or the sending service’s delay. In this case, you can cancel the activation and retry with a new number; the funds will be automatically refunded to your balance. Using a VPN or proxy from the country of the number might help improve delivery success.

When you purchase a number, it is available for one-time use, and you own it for 15 minutes. During this period, enter the number into the desired service. HidSim will monitor for the incoming code and display it in the activations tab inside our app. Once the code is received, the number is no longer active.

Your number may be blocked due to usage patterns, IP address issues, or being flagged as robotic. To avoid this, use a realistic name and profile picture, engage in genuine conversations, avoid acquiring numbers too quickly, and consider using a VPN that matches the service’s country.

For your first login in Telegram, avoid using laptops or tablets. Use a mobile phone to create your account initially. After your first Sign-up is completed, you can move your account to any other devices you prefer.

No, it is not possible to receive a code for the same number more than once. Each virtual number is for one-time use only, and after receiving the code, it becomes inactive.

If you have tried several times and no SMS verification code arrives, cancel the current activation so your balance can be refunded, then try a new number for the same service and country. Delivery can be affected by the sending service, regional routing, carrier/provider restrictions, or temporary network delays. If the problem continues, create a support ticket and include the service name, country, provider or region, activation ID, and the approximate time you tried so our team can check the issue.

Purchasing credits through Telegram is a simple two-step process:

1. You purchase Stars via the official @PremiumBot in Telegram using your card (or Google Pay, Apple Pay, or other supported methods).
2. You use those Stars to pay our bot and complete the HidSim credit purchase.

Step 1: Create the order on HidSim
Open the purchase page, choose your package, and select Pay with Telegram Stars. This generates a Telegram invoice link for your order.
Step 2: Buy Stars in Telegram
In Telegram, buy the required Stars using your preferred payment method. If you already have enough Stars, you can skip this step.
Step 3: Pay our bot with Stars
Return to the invoice and confirm payment. This step is required to finalize the order and credit your HidSim balance.
Tips

1. If your credits are not added, open Telegram settings and check My Stars to verify whether the Stars purchase completed and whether the Stars payment to our bot was confirmed.
2. If card payment fails, try Apple Pay / Google Pay in the Telegram mobile app, or retry from Telegram Web.
3. Telegram Stars purchases can appear more expensive than the base website price in some regions. This difference is caused by Telegram channel/payment fees (see Telegram's official Stars documentation), not an extra HidSim charge.

This payment method does not auto-renew. If credits still do not appear, please contact support by email.