Why was my order refunded right after I bought it?

If an order shows Refunded a few seconds after you place it and its card shows no phone number, no number was handed over and nothing was charged: the coins reserved for the order go straight back to your balance. HidSim tries, one after another, each supplier that lists stock for that service and country at or below the price shown in the order dialog, and refunds only when none of them hands over a number. This happens when the operators have no free number for that service at that moment, when a supplier's price has just risen above that price, or when a supplier answers with an error. The numbers-available figure comes from the suppliers' latest stock report, so it is a guide rather than a guarantee. The question mark next to Refunded tells you why this order was refunded; an order refunded before the reason was recorded shows a general explanation instead. Instead of retrying the same country again and again, choose another country, or use Buy Number Automatically in that window (or the Automatic row on a service page) to try several countries in the order you choose. With more than one country, a 10% search fee is added to the number's price: it is charged only when a number is found, and it comes back with the number's price if that number then receives no code.