I paid, but my coins have not arrived. What should I do?

Coins are added as soon as the payment provider confirms the payment, and the invoice in the Invoices list of My Wallet then shows Paid (reload the page to see a change). Crypto payments wait for network confirmations and must cover the full amount of the invoice; an underpaid crypto payment is not credited automatically. Bank-transfer top-ups are checked by hand, so they stay Pending until our team approves the receipt. An invoice you opened but did not pay also stays Pending or turns Canceled, and nothing is charged for it. Before paying again, check that list: if a payment page said the payment failed or was pending but your card or wallet was charged, do not pay a second time. Open a support ticket with the amount, the date, the payment method shown on the invoice and the transaction ID or reference from your bank or wallet (tickets take text only).